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Common Problem

How can I place an order?

Please click first on the name or the picture of the product of your choice to call up the product details. Then select the color and size of the item and also indicate the quantity you would like to order. Then click on “Order now” to pay for the product directly and complete the order. You also have the option of first placing the item "in the shopping cart". So you can still look around for other products and buy them together. You can view the products you have placed in the shopping cart by clicking on the "shopping cart" button. The symbol is located in the upper right corner of each page.

If you prefer to order our products on Amazon, click on “Order on Amazon”. The button with this label is also on the detail page of each product.


How can I pay for my order?

We currently accept PayPal. (What is PayPal?)

With PayPal, you can make cashless payments easily and securely. To use it, you just need to enter your bank or credit card details to create a PayPal account-so you don’t have to re-enter them every time you make a purchase. Then, you enter your email address and password to pay, and you will receive payment confirmation via email. Your order will be processed immediately.


How can I change or cancel my order?

Products that we have in stock are usually dispatched within 3-7 working days. We accept changes or cancellations for goods that have not yet been shipped or that are temporarily unavailable.

Please contact our customer service by email. or call 015258789290 , to change or cancel your order. We always endeavor to meet all of our customers' wishes, but cancellation is no longer possible after an item has been dispatched. Click here to find out when and how you can return a product.


Why does the price change after I add an item to the shopping cart?

Prices may fluctuate-whether through temporary discount offers or permanent price increases. The amount displayed when the shopping cart is clicked applies.
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